Coronavirus (COVID-19) Updates

Social Distancing at our Locations

It goes without question, this is an unprecedented time for you and your family, as well as for our business and our employees. As we navigate the uncertainties and constant changes associated with the coronavirus pandemic, CEFCU’s organization-wide efforts are made with a focus on:

  • The health and well-being of our members and employees
  • Maintaining ongoing account access and security

Since our first communication on March 2, we have activated additional measures in our Business Continuity Plan to continue critical business functions while in strict adherence to Centers for Disease Control and Prevention (CDC) guidelines.

Out of an abundance of caution and care for our members and employees, we strongly advise members to use eBranch, our online access system, and our mobile app to complete transactions. eBranch users can complete many in-branch transactions from the comfort of home, with the exception of cash transactions and wire transfers.

Precautionary measures for visits to our office locations

Currently, CEFCU is open for business and continues to be operational with the following temporary precautionary measures in place.

La Cañada Office

Real Estate Loan Center

Caltech Campus Office

JPL Office

  • Temporarily closed until further notice. Staff are reassigned to other offices to cover critical functions and transactions.

During these evolving times, we encourage you to use the phone, online, ATM, secure drop boxes, Drive-Up Teller, and our mobile app to access your accounts. When you call us at (800) 592-3328 you will not reach a call center. You will speak directly to a CEFCU representative.

We will continue to update and communicate with you as necessary. We thank you for helping us do our part to slow the spread of this pandemic while serving your immediate financial needs.

 
For the fastest sign up, have your Account Number and PIN available before beginning the eBranch enrollment process.