Mastercard® Frequently Asked Questions 

Should I notify the Credit Union when I travel?
Will I need a PIN to use my Mastercard?
Where can I use my EMV Chip Card?
What is an EMV Chip Card?
How does an EMV Chip Card work?
Do EMV Chip Cards prevent third-party data breaches?
Can EMV Chip Cards prevent all fraud from happening?
Will EMV Chip Cards track my location?

 

Should I notify the Credit Union when I travel?
Yes, we recommend that you set a travel notice on any cards you plan to use while traveling, so your card access is not interrupted. For your protection, we will continue to monitor card activity even when a travel notice is set. If you encounter any issues while traveling, we're here to help.

Will I need a PIN to use my Mastercard?
No, you do not need a PIN to make purchases with your credit card. During Card Activation steps, you will be prompted to create a PIN. This PIN is for ATM cash transactions only.
 
This is not the same as Chip & PIN and will not work for purchases. The term "PIN" or "Signature" refer to how you authorize a transaction, by providing your signature or entering a PIN. When using your CEFCU Mastercard, you will be prompted for a signature to complete a transaction. CEFCU does not currently offer a Chip & PIN credit card.

Where can I use my EMV Chip Card?
Many merchants across the U.S. accept chip card transactions. Chip technology is already used in over 130 countries around the world, including Canada, Mexico and the United Kingdom. Your chip card also works at terminals where only magnetic stripe transactions are accepted.

What is an EMV Chip Card?
An EMV chip card is a standard-size plastic credit card that contains an embedded microchip as well as the traditional magnetic stripe. The chip encrypts information to increase data security when making transactions at a chip-enabled terminal.

How does an EMV Chip Card work?
If the merchant has a chip-enabled terminal, simply insert your chip card face up into the terminal. The chip card will remain in the terminal while the transaction is processed. To authorize your transaction, just follow the prompts on the terminal. You'll be prompted for a signature to complete the purchase. Then, remove your card from the terminal when the transaction is completed. If the merchant is not equipped for chip cards, just swipe to use the magnetic strip on your card.

Do EMV Chip Cards prevent third-party data breaches?
EMV chip card technology provides an additional layer of security to help reduce fraud resulting from data breaches. Use of EMV chip cards do not prevent data breaches.

Can EMV Chip Cards prevent all fraud from happening?
No. EMV chip cards provide an additional layer of security at chip-enabled terminals. As the industry continues to develop new fraud prevention and monitoring to protect consumers, perpetrators will continue to look for new ways to commit fraud.

Will EMV Chip Cards track my location?
No, the EMV chip card technology is not a locator system. The chip in your card is limited to supporting authentication of card data when you make a purchase.

 


 
All credit subject to approval.