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eBranch Help

Simple Steps to View, Manage, and Move Your Money

Easy steps to access your account with eBranch (our online access system) and our mobile app.

Our New Digital Banking is Here

We’ve Built a Powerful New Platform

We’re excited to announce our new digital banking experience is here! This new platform will make it easier to access your accounts, move your money, and manage your financial life.

What to Expect

While there will be a few steps required on your part, rest assured that we are doing the heavy lifting behind the scenes to make the upgrade as smooth as possible.

» First Login

A required password reset.
All eBranch users will be required to reset their existing password to activate the new platform. Get started from our homepage.

» Transfers

Move money between accounts with fewer steps both within CEFCU and your external accounts at other financial institutions. Plus, take advantage of 90 additional minutes every weekday to make external transfers with an extended cutoff time of 11:30 a.m. (Pacific).

» Mobile app

No app re-download needed.
Simply update to the latest version. This upgrade includes a new look to our app icon.

If your device is not set for automatic app updates or to download the app for the first time, visit your preferred app store.

A Quick Guide for Key Online Services

Easy steps to the most popular features within eBranch and our mobile app.
	First-Time User Online access to your account from anywhere! Go to our home page. Click “I am a New User.” Complete your profile setup. Prepare in advance with your account number and PIN to proceed.
	Alerts Set and manage alerts for: Successful logins Specific account balance reached Deposit received Transfer transaction initiated And more Choose alerts that best fit your needs with your preferred delivery option.
	External Transfers Move Money Between Accounts Transfer money to and from your accounts at other financial institutions.
	Mastercard Access Easily manage your CEFCU Platinum Mastercard^®. View pending and recent transactions Choose to receive electronic Mastercard statements Lock your card to prevent use Make a balance transfer Make a payment
	Mobile App Download the app. Visit the app store for your device and search for "Caltech Employees Federal Credit Union."
	Mobile Check Deposit Make your next check deposit from anywhere! Log in on our mobile app, then tap “Check.” Follow the prompts to complete your deposit in just a few steps.

eBranch Disclosures

Additional Support

If you have questions about our eBranch or mobile app services, please contact Electronic Services at (800) 592-3328, option 3. Representatives are available Monday through Friday from 8:00 a.m. to 4:45 p.m. (PT).

Alerts: Please note some alerts are mandatory by CEFCU and cannot be changed. Availability may be affected by your mobile carrier’s coverage area. Alerts received as text messages on your mobile device may incur a charge from your service provider. This feature is not available on the mobile app.

Mobile carrier message and data rates may apply. You can also access your accounts from your web enabled device at www.cefcu.org.

Mobile App: Fingerprint or facial authentication available only on eligible devices. If your device is accessed by others, those additional users will have access to any app. We recommend limiting log in to your username and password instead of fingerprint or face recognition.

Mobile Check Deposits limited to maximum of $20,000 per day. Mobile Check Deposits made before 3 p.m. (Pacific) will be posted same business day. The first $275 of the deposit will be made available on the next Business Day with the remaining funds available the 2nd Business Day. Exceptions may apply. View our Mobile Deposit Capture Agreement for more details.

Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
Android, Google Play and the Google Play logo are trademarks of Google LLC.

All loans subject to credit approval. Rates and terms are subject to change without notice. CEFCU is an Equal Housing Lender. NMLS #626590.
Federally insured by NCUA.