Frequently Asked Questions – Digital Banking
Have questions? We are here to help with any questions during the transition.
Do I need to do anything right now?
Yes.
- Update Your Contact Information
An important step to create a seamless transition to our new platform requires our enrolled members to verify their contact information.
This includes:- Phone
- » Simplest Way for Contact Info Update
- Log into eBranch from our homepage.
- Select User Options.
- Review and update your account contact details.
- Check Your Inbox
Keep a close eye on your email inbox for communication from CEFCU for updates. - Do not share your login credentials with anyone.
CEFCU will never ask you for personal, account, credit card, or Social Security information via text or email.
No. All your services will move with you — including scheduled transfers, mobile check deposit, internal/external transfers, and loan payments.
Why is CEFCU upgrading the online account access system?
Technology is continuously evolving, especially within the financial services industry. We will upgrade our system to continue to provide the highest level of account security and member access.
The new digital banking solution will provide a faster and more intuitive experience across all your devices — PC, tablet, and mobile phone. We are excited to bring easier access to payments, loan details, alerts, real estate loan payment (including escrow/taxes) history, and much more.
Will my account number change?
No, your account number will remain the same.
Yes. We expect a short period of downtime. We’ll share the exact timeframe as soon as it’s confirmed.
Who can I contact with questions?
You can contact Electronic Services at (800) 592-3328, option 3. Representatives are available Monday through Friday from 8:00 a.m. to 4:45 p.m. (Pacific).
