Frequently Asked Questions – Digital Banking
Have questions? We are here to help with any questions during the transition.
Do I need to do anything right now?
Yes.
- Update Your Contact Information
An important step to create a seamless transition to our new platform requires our enrolled members to verify their contact information.
This includes:- Phone
- » Simplest Way for Contact Info Update
- Log into eBranch from our homepage.
- Select User Options.
- Review and update your account contact details.
- Check Your Inbox
Keep a close eye on your email inbox for communication from CEFCU for updates. - Do not share your login credentials with anyone.
CEFCU will never ask you for personal, account, credit card, or Social Security information via text or email.
No. All your services will move with you — including scheduled transfers, mobile check deposit, internal/external transfers, and loan payments.
Yes. Some services may be unavailable or slower than usual in the days leading up to the transition to our new digital banking platform.
Will I need to update the app?
No app re-download needed: If you have automatic updates turned on for your device, your current app will automatically update once the upgrade goes live.
If your device is not set for automatic app updates, you can download the new version from the App Store or Google Play when prompted on August 11.
Please note, you may need to set up biometrics and push notifications.
Why is CEFCU upgrading the online account access system?
Technology is continuously evolving, especially within the financial services industry. We will upgrade our system to continue to provide the highest level of account security and member access.
The new digital banking solution will provide a faster and more intuitive experience across all your devices — desktop, tablet, and mobile phone. We are excited to bring easier access to payments, loan details, alerts, real estate loan payment (including escrow/taxes) history, and much more.
Will my account number change?
No, your account number will remain the same.
Who can I contact with questions?
You can email Electronic Services or call us at (800) 592-3328, option 3. Representatives are available Monday through Friday from 8:00 a.m. to 4:45 p.m. (Pacific).
Federally insured by NCUA.
