Digital Banking
We’re Building a Powerful New Platform
Save the Date — Tuesday, August 11, 2026
We’re getting ready to launch our new digital banking experience very soon. In preparation, we have important dates and details to share.
What to Expect
- Our new digital banking experience launches on August 11.
Please note eBranch and mobile app access will be temporarily unavailable Monday, August 10 at 3 p.m. (Pacific) as we complete the transition to the new digital banking platform. - Required password reset.
On your first login after launch, all eBranch users will be required to reset their existing password to activate the new platform. - No app re-download needed.
Your current mobile app will automatically update once the upgrade goes live.
Stay tuned for important updates.
» Important Dates
» Communications
» Frequently Asked Questions
Important Dates and Details
Some services may be unavailable or slower than usual in the days leading up to the transition to our new digital banking platform.
| Wednesday, August 5 at 9 a.m. (Pacific) | |
|---|---|
 |
No New User enrollments via eBranch or our mobile app until August 11 |
|
No changes to User IDs |
|
No adding new External Accounts other financial institutions |
|
No new future-dated Scheduled Transfers |
|
No editing of existing Scheduled Transfers |
 |
Continued access to eBranch and the mobile app to view account balances and complete other transactions |
| Saturday, August 8 | |
|---|---|
|
Continued access to eBranch and the mobile app to view account balances, perform One-Time Internal Transfers to/from other CEFCU accounts, and complete other transactions |
| Sunday, August 9 | |
|---|---|
|
Continued access to eBranch and the mobile app to view account balances, perform One-Time Internal Transfers to/from other CEFCU accounts, and complete other transactions |
| Monday, August 10 at 3 p.m. (Pacific) | |
|---|---|
|
Access to eBranch and the mobile app temporarily unavailable until August 11. |
| Tuesday, August 11 | |
|---|---|
|
Launch of a New Digital Banking Experience
|
New Features Coming Soon
We’re committed to elevating your digital banking experience.
- Instant Account Verification with Plaid — Link external financial accounts quickly and securely without trial deposits or waiting periods.
- Account Aggregation — View eligible accounts from other financial institutions alongside your CEFCU accounts with a single login, giving you a more complete picture of your finances.
- Member-to-Member Transfers — Send money conveniently between CEFCU members.
- Enhanced Security and Fraud Protection — Advanced safeguards designed to better protect your accounts and personal information.
President’s Message
A Foundation for Future Enhancements to Optimize the Way You Interact with CEFCU
July 1, 2026
Managing your money should be simple. It should work wherever and whenever you need it. Over the past year, we have listened closely to your feedback. You told us you wanted easier transfers, simpler navigation, more features, and a more modern experience. We heard you! » Read more.
Frequently Asked Questions – Digital Banking
Have questions? We are here to help with any questions during the transition.
Do I need to do anything right now?
Yes.
- Update Your Contact Information
An important step to create a seamless transition to our new platform requires our enrolled members to verify their contact information.
This includes:- Phone
- » Simplest Way for Contact Info Update
- Log into eBranch from our homepage.
- Select User Options.
- Review and update your account contact details.
- Check Your Inbox
Keep a close eye on your email inbox for communication from CEFCU for updates. - Do not share your login credentials with anyone.
CEFCU will never ask you for personal, account, credit card, or Social Security information via text or email.
No. All your services will move with you — including scheduled transfers, mobile check deposit, internal/external transfers, and loan payments.
Yes. Some services may be unavailable or slower than usual in the days leading up to the transition to our new digital banking platform.
Will I need to update the app?
No app re-download needed: If you have automatic updates turned on for your device, your current app will automatically update once the upgrade goes live.
If your device is not set for automatic app updates, you can download the new version from the App Store or Google Play when prompted on August 11.
Please note, you may need to set up biometrics and push notifications.
Why is CEFCU upgrading the online account access system?
Technology is continuously evolving, especially within the financial services industry. We will upgrade our system to continue to provide the highest level of account security and member access.
The new digital banking solution will provide a faster and more intuitive experience across all your devices — desktop, tablet, and mobile phone. We are excited to bring easier access to payments, loan details, alerts, real estate loan payment (including escrow/taxes) history, and much more.
Will my account number change?
No, your account number will remain the same.
Who can I contact with questions?
You can email Electronic Services or call us at (800) 592-3328, option 3. Representatives are available Monday through Friday from 8:00 a.m. to 4:45 p.m. (Pacific).
Federally insured by NCUA.
