Digital Banking
We’ve Built a Powerful New Platform
We’re excited to announce our new digital banking experience is here! This new platform will make it easier to access your accounts, move your money, and manage your financial life.
What to Expect
While there will be a few steps required on your part, rest assured that we are doing the heavy lifting behind the scenes to make the upgrade as smooth as possible.
» First Login
A required password reset.
All eBranch users will be required to reset their existing password to activate the new platform. Get started from our homepage.
» Transfers
Move money between accounts with fewer steps both within CEFCU and your external accounts at other financial institutions. Plus, take advantage of 90 additional minutes every weekday to make external transfers with an extended cutoff time of 11:30 a.m. (Pacific).
» Mobile app
No app re-download needed.
Simply update to the latest version. This upgrade includes a new look to our app icon.
If your device is not set for automatic app updates or to download the app for the first time, visit your preferred app store.
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More about our new eBranch and mobile app experience
» New Features
» Frequently Asked Questions
» Communications
New Features
We’re committed to elevating your digital banking experience.
- Instant Account Verification with Plaid — Link external financial accounts quickly and securely without trial deposits or waiting periods.
- Account Aggregation — View eligible accounts from other financial institutions alongside your CEFCU accounts with a single login, giving you a more complete picture of your finances.
- Member-to-Member Transfers — Send money conveniently between CEFCU members.
- Enhanced Security and Fraud Protection — Advanced safeguards designed to better protect your accounts and personal information.
What Changed
Our new platform provides our members with a faster and more intuitive experience across all devices — desktop, tablet, and mobile phone.
| Feature | Old | New |
|---|---|---|
Dashboard Features |
||
| Customizable View |  Yes |
Yes |
| View CEFCU Accounts | Yes |
Yes |
| View External Financial Institution Accounts |  No |
Yes |
| Transaction History | Yes |
Yes |
| Transaction Search | No |
Yes |
Money Movement Features |
||
| Instant Linking of External Financial Institution Accounts | No |
Yes |
| New One-Time or Recurring Transfers | Yes |
Yes |
| Scheduled Transfers | Yes |
Yes |
| External Accounts | Yes |
Yes |
| Member to Member Transfers | Yes |
Yes |
Document and Statements |
||
| eStatements | Yes |
Yes |
| Credit Card Statements | Yes |
Yes |
Shares |
||
| Account Nickname | Yes |
Yes |
| Account Number | Yes |
Yes |
| Routing Number | Yes |
Yes |
Credit Cards Services – Credit |
||
| Activate a New Card | Yes |
Yes |
| Travel Notices | Yes |
Yes |
| Set Card Pin | No |
Yes |
| Report Card Lost or Stolen | Yes |
Yes |
| Card Controls – Spend Limits | No |
Yes |
| Card Controls – Spend Alerts | No |
Yes |
| Card Controls – Transaction Alerts | No |
Yes |
| Card Controls – International Controls | No |
Yes |
Profile and Settings |
||
| Multi-Factor Authentication Options | Yes |
Yes |
| View / Manage Devices | Yes |
Yes |
Loans |
||
| Apply for Consumer Loans | Yes |
Yes |
| Apply for Real Estate Loans | Yes |
Yes |
Alerts |
||
| Login Alerts | Yes |
Yes |
| Security Alerts | Yes |
Yes |
| Transfer Alerts | Yes |
Yes |
| Balance Alerts | Yes |
Yes |
| Cleared Check Alerts | Yes |
Yes |
| Transaction Alerts | Yes |
Yes |
Other |
||
| Remote Check Deposit – Mobile | Yes |
Yes |
| Message Center | Yes |
Yes |
| Find ATM / Branch Location | Yes |
Yes |
| Contact Info | Yes |
Yes |
| Dark Mode / Light Mode | No |
Yes |
| Mobile Parity with Online | No |
Yes |
Frequently Asked Questions – Digital Banking
Have questions? We are here to help.
Do I need to do anything right now?
Yes. While there will be a few steps required on your part, rest assured that we completed the heavy lifting behind the scenes to make the upgrade to our new eBranch and mobile app experience as smooth as possible.
» First Login
A required password reset.
All eBranch users will be required to reset their existing password to activate the new platform. Get started from our homepage.
» Transfers
Move money between accounts with fewer steps both within CEFCU and your external accounts at other financial institutions. Plus, take advantage of 90 additional minutes every weekday to make external transfers with an extended cutoff time of 11:30 a.m. (Pacific).
» Mobile app
No app re-download needed. Simply update to the latest version.
This upgrade includes a new look to our app icon.
If your device is not set for automatic app updates or to download the app for the first time, visit your preferred app store.
» Do not share your login credentials with anyone.
CEFCU will never ask you for personal, account, credit card, or Social Security information via text or email.
Why is CEFCU upgrading the online account access system?
Technology is continuously evolving, especially within the financial services industry. We will upgrade our system to continue to provide the highest level of account security and member access.
The new digital banking solution will provide a faster and more intuitive experience across all your devices — desktop, tablet, and mobile phone. We are excited to bring easier access to payments, loan details, alerts, real estate loan payment (including escrow/taxes) history, and much more.
No. All your services moved with you — including scheduled transfers, mobile check deposit, internal/external transfers, and loan payments.
Will my account number change?
No, your account number will remain the same.
Will I need to update the app?
No app re-download needed. Simply update to the latest version.
This upgrade includes a new look to our app icon.
If your device is not set for automatic app updates or to download the app for the first time, visit your preferred app store.
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Please note, you may need to set up biometrics and push notifications.
Who can I contact with questions?
You can email Electronic Services or call us at (800) 592-3328, option 3. Representatives are available Monday through Friday from 8:00 a.m. to 4:45 p.m. (Pacific).
Federally insured by NCUA.
Mobile carrier message and data rates may apply. You can also access your accounts from your web enabled device at www.cefcu.org.
Fingerprint or facial authentication available only on eligible devices. If your device is accessed by others, those additional users will have access to any app. We recommend limiting log in to your username and password instead of fingerprint or face recognition.
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